5. Broken bones?
Keep the casualty still – and assure them that you’ll take good care to see that help gets to them as soon as possible.
6. Treat all casualties for hypothermia
It doesn’t really matter what time of year it is, if anyone is outside long enough they will get cold at some point. So, especially on any day but a really hot summer’s day think about how to insulate and protect your casualty from the environment. Maybe sit or lie them on an empty pack to protect them from the ground. Are they wearing a hat and gloves, or at least are their head and hands protected from the elements? Are there any more layers that they could be wearing?
7. Call or text 999
If you’re reading this now then do these two steps now (literally could be a life-saver)
i. Download the OS Locate app to your phone. This app will quickly give you your grid reference even without any signal.
ii. Register your mobile phone with the emergency services before an emergency happens. (Important: You will need to register again if you change your mobile phone number).
With a six figure grid reference to hand (including the two letter map code) contact the emergency services. If you are at any location where a vehicle can’t get to you, you will need a mountain rescue team, or lowland rescue team to rescue the casualty. You can do this by calling 999 and asking for the police. When you speak to the call handler tell them what has happened and give them your grid reference. When they ask for your phone number give them yours AND any other phone numbers for people with you. (This will maximise the chances of someone being able to get back to you).
If an emergency happens you should only use SMS text message to contact the emergency services if you have no other option. This is because it will take longer than other methods such as calling 999. (You must register with the service beforehand).
Create an SMS message containing the details below:
|Which service do you require?||Need Ambulance, Coastguard, Fire Rescue, or Mountain Rescue/Police|
|What?||Briefly, what is the problem?|
|Where?||Exactly where is it?
Give the name of road and town / six figure grid reference
Plus more information like: house number; or nearby landmarks or main roads
For example your SMS text message might read:
‘ambulance. man having a heart attack. outside post office. school lane baslow’ or
‘police mountain rescue. man broken ankle. Froggatt edge SK251761’
If you include this information the emergency services will not have to ask as many questions and will be able to respond quicker.
Be as accurate as possible when giving the location. The better your information is, the faster the emergency services will be able to respond.
The emergency service will reply to you asking either for more information or telling you that help is on the way.
Do not assume that your message has been received until you get a message back from the emergency service, an SMS ‘Delivery Report’ does not mean your message has been received.
It can take around 2 minutes for you to get a reply to your emergency message. If you have not received a reply within 3 minutes then send another message straight away.
8. Stay calm and talk nicely
In all liklihood you will never have to so much as put a bandage on someone. But every time you deal with someone who has had accident you will always need to talk nicely to them. Even an unconscious casualty may be able to hear you. And remember, stay calm.